FREQUENTLY ASKED QUESTIONS
HOW CAN I PURCHASE TICKETS?
Tickets can be pre-purchased online and for most concerts are available at the door. There are no or small booking fees or credit card fees added to the online price; they are absorbed by the venue. Our current ticketing provider is Trybooking which allows the option of printing your ticket or saving it electronically to your mobile phone.
Most concerts offer a concession price. Children under 12 are not required to purchase a ticket.
If you do not wish to purchase online contact Roger on 0401122256 or firstname.lastname@example.org
There are no EFTPOS facilities at the venue for purchases.
AM I GUARANTEED A SEAT?
Yes. While a seat is guaranteed, they are not reserved; it is General Admission in a concert set up. Seats are provided on a first come, first served basis. Once doors open it is quite acceptable to choose your seat and leave something on there to hold it while you have a drink at the bar.
CAN I GET A REFUND OR EXCHANGE MY TICKET?
We cannot provide refunds but can offer a ticket to another concert. We are pretty understanding, so if you have an issue please contact the venue.
WHEN DO CONCERTS COMMENCE?
The concerts will commence at the advertised starting time (or within five minutes). Doors open 30 minutes before the advertised starting time subject to artists finalising sound check; in some cases the doors may open earlier and occasionally less than 30 minutes before.
WHAT IS THE CONCERT FORMAT?
While there may be some variations depending on the artist or event, the general format is for the support act to play for 35-40 minutes; interval of 25 – 30 minutes and the main act to play for 75 – 90 minutes.
Starting times are advertised on all material and the ticketing site but the usual start times are Sunday 5pm (finish 7.30 – 7.45pm) and Friday 8pm (finish around 10.30 – 10.45pm). There are some Saturday night shows commencing at 7.30pm.
You can enter the venue after the performance has commenced but it is requested that you do so in between songs.
CAN I BUY DRINKS AND FOOD?
The venue is licensed for the sale of alcohol and there is a bar selling a limited range of wine, beer and cider (no spirits). The bar opens one hour before the performance commences. Soft drinks, juice and tea and coffee are also available. WE do cheese platters at our Sunday evening concerts. The bar and kitchen are located in the adjoining hall which is set up with tables and chairs pre-show and interval.
CAN I TAKE DRINKS AND FOOD INTO THE PERFORMANCE SPACE?
While you can buy drinks and food, except for water, they can not be taken into the performance space (the church). Our interval allows plenty of time to consume your purchases.
CAN I PARK AT THE VENUE?
Yes there is a car park at the venue. It can fill up for the more popular concerts but parking is available across Goodwood Road at the Medical Centre for busy and sold out shows or on side streets.
CAN UNDERAGE PATRONS ATTEND?
Yes, provided they are accompanied by an adult.
IS THERE A DRESS CODE?
IS THERE A SMOKING AREA?
Patrons can smoke outside the venue, at least 10m from the entry doors.
CAN I BRING MY OWN ALCOHOL?
No. Our liquor licence does not allow patrons to bring their own.
IS THE SEATING IN PEWS; DO I NEED A CUSHION?
The seating is not in pews. The seats are typical commercial, individual steel framed and fabric cushioned seats. No cushion required.
IS WHEELCHAIR ACCESS AVAILABLE?
Yes it is through the main entry doors. Space is made available in the venue for wheelchairs near to the front and the entrance. It is requested that if you require wheelchair space that you contact the venue in advance to advise of your requirements.